Help & Support Center

How Can We Help?

Find answers to common questions, browse help articles by topic, or contact our support team directly.

Browse by Topic

Account & Access

How to create an account
Forgot password / reset password
Email not verified?
Change email address
Delete your account
Two-factor authentication

Premium Programs

Purchases, access, downloads, refunds, program content

How to purchase a premium program
Accessing purchased content
Downloading PDFs and resources
Refund policy and requests
Payment failed / order issues
Program content questions

Newsletter & Email

Subscriptions, preferences, delivery issues, unsubscribing

Subscribe to the newsletter
Manage email preferences
Not receiving emails?
Unsubscribe from emails
Change email frequency
Newsletter archive

Technical Issues

Website errors, mobile app, browser compatibility, performance

Website not loading
Content not displaying correctly
Mobile browser issues
Clear cache and cookies
Supported browsers
Report a bug

Content & Features

Saved articles, reading history, search, categories, sharing

Save articles for later
View reading history
Search for articles
Share articles
Medical review badges explained
Content update notifications

Billing & Payments

Payment methods, invoices, taxes, currency, failed transactions

Accepted payment methods
View purchase history
Download invoices
GST / tax information
International payments
Failed payment troubleshooting

Frequently Asked Questions

Quick answers to the most common questions.

How do I access my purchased premium program?

After a successful purchase, you'll receive an email with a direct access link. You can also log into your account and visit the "My Programs" section to access all your purchased content. If you don't see it, check your spam folder or contact billing@anmotion.in.

I'm not receiving the newsletter emails.

First, check your spam, promotions, or junk folders. Add hello@anmotion.in to your contacts. If still not receiving, log into your account and verify your email preferences in Settings > Email Preferences. You can also re-subscribe at /newsletter.

Can I get a refund on a premium program?

Yes, we offer a 30-day money-back guarantee on all premium purchases. Contact billing@anmotion.in with your order number within 30 days of purchase. Refunds are processed to the original payment method within 5-10 business days.

How do I save an article to read later?

Click the bookmark icon on any article page (requires login). Saved articles appear in your "Saved Articles" section accessible from your profile menu. You can also access them at /saved.

The website isn't loading properly on my phone.

Try: 1) Refresh the page, 2) Clear your browser cache, 3) Try a different browser (Chrome, Safari, Firefox), 4) Ensure JavaScript is enabled, 5) Check your internet connection. If issues persist, report the bug with your device/browser details.

How do I update my email address?

Log into your account, go to Settings > Account, and update your email. You'll receive a verification email at the new address. Once verified, it becomes your primary login email.

What payment methods do you accept?

We accept UPI, credit/debit cards (Visa, Mastercard, RuPay), net banking, and wallets via Razorpay. All payments are processed in INR. International cards may incur additional fees from your bank.

How can I report an error in an article?

Email corrections@anmotion.in with the article URL and details of the error. Our editorial team investigates all reports and publishes corrections according to our Editorial Policy.

Still Need Help?

Can't find what you're looking for? Our support team is here to help with personalized assistance.

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